![]() ![]() MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. Key(s) feel "sticky" or do not respond in a consistent mannerĪpple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. ![]() Letters or characters repeat unexpectedly ![]() Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro Īpple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: ![]()
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